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Please read the following sections carefully for more details.
1. Warranty
Products sold by Agripartsitaly.com are covered by a warranty against product non-conformity. The warranty periods are indicated in the table below:
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Professionals (with valid VAT number)
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12 months
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Private consumers
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24 months
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The warranty starts from the delivery date and covers products used and maintained according to standard usage instructions. In case of non-conformity, it is possible to file a claim and request either a return of the goods or a replacement.
1.1 Types of Non-Conformity
Immediately detectable non-conformities:
- the quantity received is different from that indicated in the sales document;
- the received item does not match the order;
- the ordered item is damaged.
Non-immediately detectable non-conformities:
- the product has functional defects;
- the product cannot be installed.
1.2 How to File a Claim
In the event of a lack of conformity, the complaint must be submitted to Agri Parts using the contact form available here.
For Professional Customers (VAT-registered businesses), any lack of conformity that is immediately apparent upon delivery (including, but not limited to, visible damage, incorrect product type, or discrepancies in the quantity delivered) must be reported within 14 days of delivery. Functional defects or lack of conformity that cannot reasonably be detected during the standard inspection upon delivery may be reported within the time limits and under the conditions provided by the applicable warranty (Section 1).
Private Consumers (non-VAT registered individuals) are encouraged to inspect the product upon delivery and promptly report any lack of conformity to facilitate a faster handling of the claim. Such notification does not limit or prejudice in any way the rights granted under the statutory legal guarantee of conformity pursuant to Articles 128 et seq. of the Italian Consumer Code.
Upon delivery, customers are advised to carefully check the integrity of the packaging, the number of parcels received, and the conformity of the goods delivered. If the package is damaged or the quantity delivered is incorrect, the customer may refuse delivery (provided the package has not been opened), in which case the shipment will be returned to Agri Parts, or alternatively accept the delivery by signing "subject to inspection" and then submit a complaint.
If the quantity received is lower than the quantity ordered, Agri Parts will dispatch the missing products at its own expense. If the product is no longer available, the customer will be offered either a refund or a digital store credit redeemable through the customer account. For Professional Customers, any immediately identifiable lack of conformity must be reported within 14 days of receipt of the goods. Functional defects that are not immediately identifiable may instead be reported during the applicable warranty period, namely within one year from receipt of the goods.
Complaints submitted after the expiry of the warranty period applicable to Professional Customers and Consumers, as specified in Section 1, cannot be accepted.
1.3 Returning Goods Under Warranty
If Agri Parts is responsible for product non-conformity, it is possible to return or replace the goods.
Return shipping costs are covered by Agri Parts, which will provide all necessary documentation for the return and, where possible, arrange pickup.
The product must be returned in the same condition as received. It must be shipped in suitable packaging to protect it during transport. To facilitate warehouse procedures and expedite the refund/replacement, please include the return form inside the package, downloadable here.
Upon receipt, Agri Parts will perform a quality check to confirm non-conformity.
According to agreements with the customer, Agri Parts will proceed with:
- Replacement of the goods;
- Refund (as described in section 3);
- Issuance of a digital store credit usable through the user profile.
In case of replacement, no new order is necessary. If the replacement product is not immediately available, a refund or digital store credit will be offered. Agri Parts will ship the replacement product at its own expense as soon as it becomes available.
2. Returns Under the Right of Withdrawal
Private consumers and professionals with a valid VAT number may return goods for reasons other than those indicated above within 14 days of delivery, after notifying via email using the contact form here.
In this case, shipping costs are borne by the customer. The package must be sent via trackable shipping to:
Agri Parts S.r.l.
Via F. Santi 8
40055 Villanova di Castenaso (BO)
Italy
Goods must be returned in the same condition as delivered. It must be shipped in suitable packaging to protect it during transport. To facilitate warehouse procedures and expedite refund/replacement, please include the return form inside the package, downloadable here.
The shipping costs for the initial shipment, if charged, are non-refundable.
Once received at the facility, Agri Parts will verify the integrity and conformity of the goods and then proceed with the refund (as described in section 3) or issuance of digital store credit usable via the user profile.
If the shipment is untraceable and the package is not received, Agri Parts may not be able to process the refund request.
3. Refund Methods
Refunds are issued using the same payment method as the order and can be full or partial, depending on the circumstances. Refunds are valid for all available payment methods: PayPal, credit card (Nexi / XPay), Satispay, and bank transfer.
Note: Any welcome credits or discounts applied through a promotional code are non-refundable under the right of withdrawal.
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